Are universities failing to engage students?

by Scott on April 2, 2009 · View Comments

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OK, before we begin it is prudent to acknowledge the fact that this debate has been going on for generations and is unlikely to be settled here. I’ve been stirred into thought and word and deed on this thorny issue by Zac Martin’s pot-stirring post Universities don’t eat apples, which has attracted plenty of comment and is worth reading.

I started writing a comment on Zac’s blog but found it had become offensively long, so I moved it over here and have linked to this post from Zac’s comments. As such I highly recommend you first read Zac’s post to give you the context of this piece. Of course, if you’re not particularly fussed about the future of our higher educational institutions, no problem. There’s always other posts here to read that might take your fancy.

Anyway, here are my thoughts on our universities.

I’m going to dive into this wonderful discussion with the following disclaimer: I have been on both sides of this debate, as an undergraduate taught by both postgrads and seasoned professors, and as a postgrad teaching both 1st Years and PhD candidates. No, this doesn’t make me uniquely qualified at being right, just gives you an idea of where my opinions are coming from.

Clearly some of the factors that Zac and others here have pointed to are a reality and there is merit in pointing out the deficiencies of what is at times an archaic learning environment. But with reference to the video Gavin shared, I think it is short-sighted to single out technology as the potentially transformative factor in higher education.

Technology is important only in that it is employed by humans

In my experience great teachers possess an ability to engage students regardless of the medium used, and for those who would sling some Marshall McLuhan at me, it is worth noting that McLuhan was primarily interested in social transformations and the relationships involved, not the technologies that assisted in those seismic shifts.

The reality here is that a tutorial is a dialogic and socially-encoded forum, a space where conversation, rigorous argument and a strong mutual respect for the right of all to participate are meant to reign. What does this mean in the terms of this debate? Well, simply put, fault lies on both sides of the fence. And while it may be far more enjoyable (and, it must be said, far easier) to take potshots at each other from across the barricades, this is unlikely to help address the problems our institutions face.

So who’s to blame?

No, I’m not just having a go at Zac. I sat with many lecturers and tutors who happily bemoaned the work ethic of genuinely disinterested class members, and colleagues of mine who pioneered a blogging element of a cultural studies course, complete with thoughtful grade allocation and huge amounts of effort and enthusiasm, were often disappointed by the reaction of many of their students. Expectations clearly play a large part here and the marketing departments of major unis must consider their role in this competitive learning marketplace.

Can lecturers and tutors do more?

Undoubtedly, but take a look at the demands on their time to both publish extensively (the route to longevity in the career path and to lucrative funding grants) and to maintain their teaching commitments (and hence their tenure). Employing new technologies involves more than just switching on a computer. Often individual teachers will express much enthusiasm for the uptake of new methods and media in the classroom but these really need to dovetail with existing curricular to avoid the risk of simply passing the educational problem onto another year or faculty.

What about students?

Well, the reality of any job is that not every day is a roller-coaster of fun and engagement. There is much hard work to be undertaken, some of it thankless and often unnecessary. The qualities that attract me to a co-worker are tenacity, optimism, a can-do attitude and the ability to listen, process information and make informed decisions. All of these qualities can be honed in the higher educational system, and regardless of what you study university is ultimately about developing a powerful critical rational mind.

This is in no way to defend archaic processes or defunct methods – they deserve our attention. But for all your own personal branding efforts Zac, you are guilty of simply firing off criticism without really providing a way forward. You might counter that it’s not your job to reform the universities, but how much do you think you have contributed to their progress with your approach? Ultimately, this is a question we can all ask ourselves when we find it easier to criticise the surface patina than to explore the complex systemic web of office politics, intra-departmental budget skirmishes, government-incentivised study paths etc.

So what next?

Are there easy wins here? Perhaps, but again, reforming our universities requires more than outrage and a low-cost publishing platform. I don’t claim to be across the entirety of the issues but it seems to me that research and practical approaches to technologically enabled and sociologically-designed classrooms is a nascent step in the right direction. Using technology to help us reform the learning environment also means accepting the environment as a technology in its own right.

Having tutored and as a community manager I sympathise with those who teach nine hours a day and are then expected to moderate user-generated classroom forums. Encouraging active online participation from over 100 students every week generates a significant extra workload for already busy tutors and in our rush to have everyone embracing social media in the classroom we have to recognise the significant resourcing challenges reform to the educational environment poses.

There is a tremendous amount of work to be done, but that also means there are tremendous opportunities to invent and create the educational models of the future that embrace collaboration, collective learning, ubiquitous screen technology and ambient computing. How are we all going to contribute?

[mortar board image courtesy Creative Commons and Flickr user benrybobenry]

  • I love a good debate! Between the three of you (I've not met Zac) you have a great cross-section of perspectives that paint an interesting picture of the challenges facing tertiary education.

    There's still a lot to be said for Socratic teaching, the immediacy of dialogue doesn't just provide in-depth understanding, it also sharpens the mind to deal with problems in real-time. To me, students interfacing directly with teachers prevents the sort of spoon-feeding Gavin mentioned. Tutorials were definitely where I learned the most as an undergrad and where I got the most satisfaction as a teacher. I get dork nostalgia when remembering students' laughs at my METABOLLOCKS heading for a metabolics reaction flow chart. Metabolics was the least sexy, most onerous aspect of biochemistry (everyone wanted to get into molecular genetics after seeing Jurassic Park) heavy on complex organic chemistry. A little humour and irreverence seemed to wake students up and make them more receptive to mind numbingly dull concepts like the process of oxaloacetate oxidation as a citric acid cycle intermediate.

    Gavin, perhaps universities could learn a little from the KM forums?

    I've recently been involved with the University of NSW to bring video content online. They've set up a simple video upload system for staff to make their video content available for students via a UNSW web portal. These usually consist of short documentaries on aspects of their curriculum. Given the workload of many teaching staff, I'm intrigued to see whether it takes off, whether its a useful investment of time to teach that way. They also set up the UNSW YouTube channel, where any staff and students can post their videos by simply tagging it UNSW. Yet to see how they moderate that though...
  • Hey Zac - thanks for diving in here as well. I didn't want to fracture the discussion on this too much but it also seemed crazy to post such a long comment on your blog - thanks for coming here are getting stuck into the debate.

    I don't know about not adding value mate - I think your blog proves that you do more than just start discussions. I think the point here - and as I said in my post, we can all work towards this - is that the problems large institutions face are generally complex and multifaceted. They require deep engagement, thoughtful and collaborative brainstorming and bold policy making by committed leaders. These are not easy things to make happen, especially across huge organisations. This doesn't make them any less necessary or urgent but it does add a dose of reality to the terms of the debate.

    Ultimately, I think many of the issues faced are shot through with tension caused by a gulf between inter-generational and inter-situational expectations. The good news is that thoughtful discussions and engaged debate can foster dialogue that helps to communicate goals and actions responsibly, which in turn helps to manage expectations on all sides. Again, hardly an easy fix, but nonetheless incredibly important.

    Do me a favour - DM me @scott_drummond - I'd love to throw an idea at you ;-) Thanks again for fueling the debate.

    Gav - great to have your view on this. Couldn't agree more with your sentiments. Having largely taken my undergraduate degree for granted, I really understood the value proposition of my MA and of being in the university environment at all. Few other places are as comparable in terms of the breadth and intensity of learning opportunities and I really grasped the MA with both hands.

    From my experience teaching it became clear that many students felt obliged to attend uni but had little or no idea why. For two years I taught PhD and MA students on scholarships from developing nations and it always inspired me to see how grateful most of these students were. Their work ethic was second-to-none and you knew they understood the privilege it was to attend a prestigious university with extensive resources.

    Those of us who receive a tertiary education are incredibly lucky and we should indeed fight to have that privilege extended to more in society. But it's not just a numbers game - we need to care as much about the quality of educational experience as we do about intake quotas.
  • I'll be to the first to say I am an antagonist. It's what I'm good at. I can stir the pot and start a conversation, but adding value to it isn't my strong point. I need people like you to remind me of that. But the conversation needs to be started none the less, and I know that post of mine (and hopefully this one) will be read by a number of lecturers at my University and hopefully others where the conversation will be taken offline and had with the right people.

    In the same way and my style of writing, I present myself as an immature little shit, which is not quite the case. I'm not disruptive and I can honestly say I am usually the loudest and most talkative when it comes to class discussion or asking a question. I love learning when the teaching is good. But reading from a textbook is not teaching, especially when I have the textbook in front of me. Engaging teachers who understand technology, like my favourite Peter Wagstaff don't have this problem, or at least not the the extent as the textbook readers. You can't blame me or a generation when there are successful teachers out there.

    But it's not all their fault, I can appreciate that. But when it comes down to it, this is coming from a good (not great) student. You can bet at the end of every semester every tutor and lecturer knows my name, and for the right reasons.

    And above all, checking my Facebook page in a tutorial is like you checking your phone quickly in a meeting.

    Great post Scott.
  • No easy answers on this one ;)

    Zac was called out nicely on his attitude and rounded it out in the comments as the discussion grew. Sure classes can be boring - but they can also be fascinating - with the right attitude. The challenge is not in learning what is spoon fed, but choosing your own educational adventure - deciding that your own path is one of challenge, opportunity and exploration.

    Unfortunately we have had a good 20 years of "reform" in higher education that has largely turned universities into institutes for vocational learning. This is reinforced by the "user pays" mentality of the client-students who have expectations of a return on their education investment. And while Zac may not fall into this category, my experience (as both a teacher and business employer) indicates that we are producing a workforce which is largely unable to learn, having been spoon-fed for far too long.

    Like anything in life, you only get out what you put in. And education is no different. Investing in relationships with your teachers can be hugely rewarding. Where else will you find people so willing to share their knowledge and wisdom with you? I say, take it while you can get it!
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